Shipping

Placing an Order:

You will be asked for your delivery address and payment details. Confirmation of your order will be made by email.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards including Visa, Visa Debit, Visa Electron, Mastercard and American Express. Our payments are handled by Sagepay. We do not store your credit card details on our systems.

GST

All prices are inclusive of 10% GST

IS THERE AN ORDER CUT OFF TIME?

All orders must be placed by 10am AEST

CAN I ADD TO AN EXISTING ORDER?

Unfortunately, we're not able to add to an existing order. A quick fix for this is to complete our Contact Us form as a second order may need to be placed.

WHEN WILL I BE CHARGED FOR MY ORDER?

If you paid for your order by credit or debit card, then we won’t take any money from you until it has been dispatched from our warehouse. Payments are usually taken from your account instantly.

WHAT IS A CARD SECURITY CODE?

Your Card Security Code is just a little extra security for online transactions. This number can be located on the signature strip on the back on your card – we only require the last 3 digits of this number. If you are paying by American Express this will be the four-digit code on the front of your card.

CAN I ORDER OVER THE PHONE?

We are unable to take orders over the phone.

HAS MY ORDER BEEN SUCCESSFUL?

Once your order's gone through, you should receive two emails. Initially email with an order number and then a second email confirming that your payment has been processed. If you don't receive either email, please give our Customer Service Centre a call on (Add Australian Number) Monday to Friday: 5am – midday AEST

WHEN WILL MY ORDER BE SENT?

Orders are dispatched Monday to Friday, the delivery cut off time is 10am (AEST) each working day. Orders placed outside of office delivery hours will be dispatched the next working day (excluding public holidays).

Our Australian Delivery Options:

There are two postal options available:

AUSTRALIA POST STANDARD DELIVERY – this is a free of charge service.

AUSTRALIA POST EXPRESS DELIVERY – this option calculates price based on your address details provided.

If you require your order urgently or for a specific event, we would always recommend selecting Australia Post Express Delivery to try and avoid delays or disappointment.

AUSTRALIA POST STANDARD DELIVERY: timescales can be found by visiting https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

AUSTRALIA POST EXPRESS DELIVERY: timescales can be found by visiting https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

A tracking number will be sent with your order confirmation and your order can be tracked by visiting https://auspost.com.au/mypost/track/#/search.

If you do not have a tracking number please contact Us.

Orders are dispatched Monday to Friday, the delivery cut off time is 10am (AEST) each working day. Orders placed outside of office delivery hours will be dispatched the next working day (excluding public holidays). Orders placed outside of these hours will be dispatched the next working day (excluding public holidays).

INTERNATIONAL DELIVERY

International Delivery is not currently available.

Bloccs are available from Amazon is lots of different countries including; Amazon UK, Germany, France, Italy, Spain, Netherlands, USA, Canada, Mexico, Singapore and Australia. Please visit your local Amazon Marketplace to see what options are available.

WHEN WILL MY ORDER BE DELIVERED?

AUSTRALIA POST STANDARD DELIVERY: timescales can be found by visiting https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

AUSTRALIA POST EXPRESS DELIVERY: timescales can be found by visiting https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

A tracking number will be sent with your order confirmation and your order can be tracked by visiting https://auspost.com.au/mypost/track/#/search.

If you do not have a tracking number please contact Us.

OTHER DELIVERY QUESTIONS

THE EXPRESS DELIVERY COST ISN’T SHOWING?

Please ensure that the full delivery details have been completed. If you would like your order to go to an address which is different to the billing address, please ensure the ‘Deliver to different address’ box has been ticked.

HOW DO I FIND OUT IF MY ORDER HAS BEEN PROCESSED?

You will receive an email confirming your username, password and Returns Link.

You will also receive an email confirming your order details.

WILL I BE GIVEN A TRACKING NUMBER?

You will receive an email containing your tracking number. If you do not receive this email, please Contact Us.

CAN MY ORDER BE SENT TO A DIFFERENT DELIVERY ADDRESS?

Yes, if it is more convenient, we can deliver to a different address e.g. your workplace or holiday destination. We can deliver to your family and friends anywhere in Australia. Please include the delivery address details when ordering.

CAN I SEND ORDERS TO MORE THAN ONE ADDRESS?

Yes, but you must place each order separately.

CAN MY ORDER BE SENT TO A PO BOX ADDRESS?

We ship all your orders via Australia Post, so PO boxes aren’t an issue at all. Australia post runs the standard and express services so no problem with either to a PO box.

CAN I COLLECT MY ORDER?

All of our orders are sent from Sydney; however, it is not possible to collect from their premises.

ARE BLOCCS AVAILABLE ON AMAZON?

Bloccs are available from Amazon is lots of different countries including; Amazon UK, Germany, France, Italy, Spain, Netherlands, USA, Canada, Mexico, Singapore and Australia. Please visit your local Amazon Marketplace to see what options are available.

RETURNS

Returns Policy:

We hope you are happy with your purchase. If you are not happy with your purchase for any reason, simply return it, unused, in its original condition within 4 weeks from the date it was purchased. Any delivery charges will not be refunded. Please retain proof of return postage.

Please allow up to 21 days for returns to be received, processed and credited to your account. Returns are usually processed Monday to Friday (excluding weekends and public holidays).

Lost or Damaged Orders

Lost or damaged orders must be reported to us within 2 weeks of the original date of purchase.

Refunds:

Please allow up to 21 days for returns to be received, processed and credited to your account. Returns are usually processed Monday to Friday (excluding weekends and public holidays).

HOW DO I RETURN MY ORDER?

Please post your order to the Australian address provided with your ‘Unique Returns Code’. Please note postage will need to be paid for. Refunds cannot be issued if the postage has not been covered.

HOW DO I GET MY UNIQUE RETURNS CODE?

You can find your Unique Returns Code by selecting the ‘Returns Link’, which is provided to you in your Order Confirmation. Follow the link then create an account by selecting ‘My Account’. Create a username or simply just enter your email address, create a password. If you already have an account, please just login.

Once you have logged in, select ‘Orders’ and then ‘Request Return’. Tick the item you would like to return. Complete and submit the information on the ‘Request Return’ Page. This will generate your Unique Returns Code and the Australian Return Delivery Address.

CAN I RETURN AN ORDER WITHOUT A RETURNS CODE?

It is not possible for us to issue a refund for any products that do not include a Unique Returns Code.

WHAT IS THE AUSTRALIAN RETURN DELIVERY ADDRESS?

The Australian Return Delivery Address will be provided with the unique returns code. Please note orders placed within Australia should not be returned to the UK address on the packaging.

CAN I REQUEST A REPLACEMENT SIZED PRODUCT?

The return process would need to be followed and a separate order would need to be placed.

I HAVE RECEIVED THE WRONG ITEM

If you have received an item that is different to what you have ordered then please Contact Us within 48 hours of receipt, so that we can arrange the safe return of this item and the quick dispatch of the correct part to yourself.

CUSTOMER SERVICE

Our aim is for all of our customers to love everything we do. In the unlikely event that this is not the case we want to know about it as soon as possible so that we can put it right for you and ensure that it doesn’t happen again.

For any other complaints we advise that you contact our Customer Service Centre on +61 (0) 2 6054 1889 where we will be happy to assist you and resolve any problems you may have experienced.

We aim to resolve all complaints within 5/10 working days.

USAGE

Full usage and safety instructions will be included with your Bloccs waterproof cast covers. You should read these instructions carefully before using the product and ensure that the instructions are adhered to. The decision to wear the Bloccs protector when taking a bath, shower or using it for any other water-based activity is taken at your own risk. Medical advice should be sought to ensure that the activity will not affect the injury.