FAQ – Bloccs

PRODUCT FAQs

CAN I USE A BLOCCS® FOR HYDROTHERAPHY?

Yes! Bloccs® covers are designed to keep casts and dressings dry, making them a great option for hydrotherapy. However, we recommend checking with your healthcare provider before starting any new treatment to ensure it's right for you.

ARE BLOCCS® REUSABLE?

Yes! Bloccs® covers are designed for multiple uses and provide reliable waterproof protection for dressings, casts, and wounds, whether in the shower, bath, or even fully immersed in water.

WHAT ARE BLOCCS® MADE FROM?

Bloccs® covers are made from natural rubber latex, which provides a flexible and watertight seal. If you have a latex allergy, we recommend choosing an alternative option.

HOW TO PUT ON AND TAKE OFF A BLOCCS® CAST COVER?

For the best fit and seal, check out our Care and User Guides page, where you'll find a step-by-step video and detailed instructions.

CAN I WEAR A BLOCCS® OVER AN ORTHOPAEDIC BOOT?

Please check our leg sizing chart for guidance, the Adult Long Leg Cover is the widest product within the range. Any rough or sharp edges should be covered.

ORDER FAQs

WHICH EUROPEAN COUNTRIES DO YOU DELIVER TO?

We can currently deliver to France, Germany, Italy, Poland, Mainland Spain, Belgium, Denmark, Ireland, Netherlands, Portugal, Sweden, Austria, Croatia, Hungary, Luxembourg, Romania, Slovenia, Czech Republic, Latvia, Estonia, Bulgaria and Slovakia.

I WOULD LIKE TO EXCHANGE MY COVER FOR A DIFFERENT SIZE

If you think a different size would be a better fit, please contact us, and we’ll be happy to assist with your exchange.

CAN I COLLECT MY ORDER?

Yes! Order collection is available in the UK from our office in Yate, Bristol, during our business hours (Monday to Friday, 9:00 AM – 5:30 PM GMT). Please contact us to arrange a pickup.

CAN I CANCEL OR CHANGE MY ORDER?

Yes! If you need to cancel or make changes to your order, please contact us as soon as possible, and we’ll do our best to assist you.

WHO IS RESPONSIBLE FOR IMPORT DUTIES AND TAXES?

Any import duties or taxes that apply will be the responsibility of the customer, based on the regulations of their country or state.

DELIVERY OPTIONS
We offer Standard, Expedited, and Priority shipping. At checkout, you’ll see the available shipping methods along with costs and estimated delivery dates. Once your order has been dispatched, we’ll provide you with a tracking number.

RETURNS FAQs

MY ORDER IS DAMAGED, SHOULD I RETURN IT?

If your order has been damaged do not place a return. Contact us and we will send a replacement out to you.

I NEED A DIFFERENT SIZE PRODUCT

Please contact our customer service team. They can help with your measurements and send a new cover as per our Perfect Fit Promise.

HOW TO RETURN AND EXCHANGE
Need to return or exchange your Bloccs® product? Use the contact form below, and our team will be happy to assist you. Our UK-based customer service team is available Monday to Friday, 9:00 AM – 5:30 PM (GMT). We aim to respond as quickly as possible and will get back to you during business hours.
RETURN POLICY
Returns or exchanges are accepted up to 30 days from the date of purchase as long as the item is unused and in its original condition.
Please see our Warranty and Guarantee below:
Warranty (US only)
Guarantee (Rest of the world)

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FAQs