ORDERING FAQs
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HOW CAN I ORDER?
Orders can be placed directly through the website.
Once you have added the last item to your shopping cart please follow the checkout process.
It is possible to place an order via phone M - F 8:30am - 4:00pm (UK Time).
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IS THERE AN ORDER CUT OFF TIME?
All orders must be placed by the following times:
UK: 2.30pm (GMT)
FRANCE: 2pm (CET)
EUROPE: 2pm* (CET)
We will aim to ship orders within these times, orders are generally shipped by the next working day.
*for next day shipping
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CAN I CANCEL OR CHANGE MY ORDER?
Orders can be cancelled or changed only if they have not been prepared for dispatch.
Please be aware that orders are generally shipped within one working day, hence we cannot guarantee that requests to cancel or change orders can be accommodated.
It is likely that a second order will need to be placed.
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HAS MY ORDER BEEN SUCCESSFUL?
You will receive a confirmation email upon ordering, this will include your order number and details.
If you don't receive either email, please contact us HERE.
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CAN I HAVE MY ORDER DELIVERED TO A DIFFERENT ADDRESS?
Yes, why not deliver straight to family, friends, your workplace or even a a holiday destination. Just include the preferred delivery address details when ordering.
Please note: we can currently only deliver to UK, Germany, Mainland Spain, France, Italy, Poland, USA, Australia and New Zealand.
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CAN I SEND ORDERS TO MORE THAN ONE ADDRESS?
Yes but you must place each order separately.
PAYMENT FAQs
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WHAT FORMS OF PAYMENT ARE ACCEPTED?
We accept all major credit cards including Visa, Mastercard and American Express. To help speed up your shopping experience we also accept Express Check out options: Shop Pay, Apple Pay and Google Pay.
Delivery options vary depending on payment method.
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WHEN WILL I BE CHARGED?
All payments are charged at the time of order through those services per their standard usage agreements. Bloccs® does not retain your payment information.
DELIVERY & POSTAGE
UK DELIVERY
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UK FIRST CLASS - £2.95
Aims for next day Mon-Sat
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UK SPECIAL DELIVERY BY 1PM - £9.95
Next day Mon-Fri
Not available for deliveries on a Saturday or Sunday. Signature required for delivery.
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UK SPECIAL DELIVERY BY 1PM - £15.00
Saturday Service
Not available for deliveries on a Sunday. Signature required for delivery.
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UK SPECIAL DELIVERY BY 9AM - £25.00
Next day Mon-Fri
Not available for deliveries on a Saturday or Sunday. Signature required for delivery.
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UK SPECIAL DELIVERY BY 9AM - £27.00
Saturday Service
Not available for deliveries on a Sunday. Signature required for delivery. Delivery by 9am is not guaranteed to certain places such as the Isle of Wight, Isle of Man and some remote parts of Scotland. Please visit Royal Mail website to check list of post code areas which are not guaranteed delivery by 9am.
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Tracking Information
Once we dispatch your order you will receive an email with order tracking details, this excludes the Royal Mail First Class Service. We can deliver to residential addresses, business addresses, and PO boxes. When shipping to a business address please ensure that you specify the business name together with a contact name at the destination.
EUROPEAN DELIVERIES
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La Poste Services France- £3.50
Delivery time: 1 to 3 days (within France only)
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La Poste Services Rest of Europe- £6.50
Delivery time: 2 to 5 days (to Europe)
Within Europe we can currently only ship to France, Germany, Belgium, Luxembourg, Netherlands, Austria, Italy, Portugal, Mainland Spain, Sweden, Hungary, Latvia, Poland, and Estonia.
Please note: we cannot currently ship to the Balearic or Canary Islands.
REST OF WORLD DELIVERIES
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USA & AUSTRALIA
Orders are shipped locally.
Visit our US or Australian website for more details.
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AMAZON
All Bloccs®products are also available Internationally on Amazon.
DELIVERY FAQS
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CONTACT US
If you have any other questions our team are more than happy to help :-)
